Antonette Ihy
map-marker Jersey City, New Jersey

To order shoes

I like your products but you have nothing in stock I'm tired of all the excuses of supply chain issues. You can't make money without product.
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jennifer d Kjf

Change in design

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I had been a satisfied customer until recently. I could no longer purchase the style I had, so received what looked closest. The design is very flawed. The edges and stitching are rough and tear up my legs through socks. The waterproof flap is not stitched in correctly which gave me an actual puncture wound in my ankle. I will never be a customer again, and I've only had these boots for a week.
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Loss:
$124
Pros:
  • Side zip
  • Great grip even in oil grease covered surfaces
Cons:
  • Design and stitching is not good

Preferred solution: Let the company propose a solution

User's recommendation: Keep looking

Terry S Tmo

Sore Feet

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Been the police for 34 years I have worn Bates boots my whole career last two pair were feet killers. Rub on my ankle than the back of my heel. No cushion and disappointed in Quality. Never again for me . Come on Bates step up your game. Need new boots I would look elsewhere. Going to try my luck with customer service see if they'll stand behind the product.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Scott Depot, West Virginia

Watch the wear before its to late

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Bates Footwear - Watch the wear before its to late
boots fell apart from sole to boot itself
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Reason of review:
Bad quality
Carlos Qcr
map-marker Dallas, Texas

Terrible quality shoes didn't even last 3 months

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Bates Footwear - Terrible quality shoes didn't even last 3 months
Bates Footwear - Terrible quality shoes didn't even last 3 months - Image 2
I bought two pairs of Bates Tactical boots. I assumed they were top quality and durable since they advertise to active duty servicemen, policemen, firemen, paramedics. But I either tour a stitch from my movements or the whole bottoms started coming unglued. Hasn't even been 4 months. You should be ashamed of yourself for advertising to the people that protect and serve, I work at a golf course don't tell me working at a golf course is more strenuous than servicemen's duties. I even went as far as trying to Super Glue them back together because I need them from work, I will never buy from Bates Footwear ever again and I will cast my reviews on to my coworkers and other hard-working Americans
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Loss:
$200
Reason of review:
Bad quality

Preferred solution: Make a better product

Diego S Njp
map-marker Fort Lauderdale, Florida

Boots had a problem,got resolved very quickly

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Bought a pair of 6"ultra lights,sole was coming apart after close to 6 months,I keep my boots in excellent condition and do not do above the norm with them,called service dept. They guided me through the form to fill out,send attached foto,after a couple of days received email my boots will be replaced,got them after 14 to 15 days,brand new pair!! Did not experienced what others have ,I also own two other pairs over two years old and still going strong,ultra lights and Delta.
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Reason of review:
Honest return, exchange or cancellation policy
James D Hev
map-marker Smyrna, Tennessee

Foot Killers

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Bought these boots due to civilian work requirements, as well as to use with my military uniform and I've worn them five or six times and am about ready to throw that money into the trash dumpster over having my feet torn up any more. I've worn and broken in many pairs of govt. issued boots over my 15 years of AD service and never had any tear my feet up like these.. Went back to my worn out militsry issue boots for now...
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Loss:
$175
Pros:
  • Side zip
  • Composite toe
  • Great grip even in oil grease covered surfaces
Cons:
  • No cushion to the insole
  • Too tight around feet even with larger wide size
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Tanner C God
map-marker Hickory, North Carolina

Poor Customer Service

After ordering a pair of their tactical police boots for a gift on 12/11, I had not received them after 11 days and contacted customer service. They informed me via robo chat that my order was going to be cancelled because they did not have the product in stock. I was told it takes a few days to process a cancelation (or they could show out of stock on their web site). So not only is a few days over a week for them, but I had to contact them they didn't bother to contact me in anyway. I still haven't received my refund. I'm glad I didn't get the shoes now after reading the other post they are *** anyway.
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Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Low quality shoes

This is my fourth pair of bates that have had the heels disintegrate. This was my second time wearing this pair and they fell apart after walking about 100 yards. Completely unacceptable, especially for a 2 year old pair of shoes worn only twice.
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Ricky W Pbf
map-marker Tampa, Florida

Less than 3 months falling apart junk

Glue hels comeing apart just poor workmanship
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Reason of review:
Bad quality
Anonymous

Bates boots #02261

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Bates Footwear - Bates boots #02261
Bates boots #02261 tac side zip , bottom comes off just after a few times wearing them customer service does nothing to solve this problem , Buy somewhere else They will screw you They charge way too much and they last no time, Dont buy them throw your money in the trash you will be as well off stuff it , no more from me , they try to make it sound like it was something you did to cause the bottom to turn loose in the middel of the instep , there is no way you can do that its is thier China made junk that will not last
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Loss:
$100
Reason of review:
Bad quality

Preferred solution: Full refund

Veronia Lek
map-marker Jefferson, Georgia

Bates Footwear Price Scam or Mistake?

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I ordered a pair of Bates DuraShocks 8" side zip boots directly from batesfootwear.com during the morning of Sept. 16, 2015. While I was placing the order, I noticed a banner that said I get $125.00 off. I thought it was to good to be true. I ordered the boot. I also asked for 1-3 day shipping. I received email confirmation showing that I got the discount, but I never received a shipping confirmation or even a phone call letting me know that the company canceled my order. I called them on the 18th and spoke to customer service. They made a mistake while doing tests on the web page. I always have to pay for my mistakes, why don't you? I informed her, "It was what was advertised." She said they would not honor it. She did not even offer some sort of small promo to try to make me happy. I have worn their boots on-duty for about twenty years. The quality is not worth the price, but they were comfortable. I moved on to Rocky after reading the much better reviews. They gave me a really good discount and honored it. Hey, Bates Customer Service, if you care enough about your customer or products then take the time to search the web to ensure your long time customers are happy and make things right like American Companies use to. This is who I am, order confirmation #W102695**** dated September 16, 2015 at 5:00 AM. I have 21 years of experience as a LEO. I managed a business for eight years prior to LE. I have a lot of experience in the areas of public relations and marketing, so here is my goal. I work in a county that has thousands of law enforcement officers and I belong to a very large military based organization. I will ensure that they all know about your customer service and false advertising that you contest is a mistake. I will also take every spare moment I have to create these blogs. I will also encourage other customers to do the same. Best regards, Your most Pissed Off Customer
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Reason of review:
Poor customer service
Anonymous

Expensive for low quality!

I was looking for a good replacement for my 5.11's, and thought I found it in these. After 2 months of service, in a 10 hour a day, 5 day a week job walking 5 miles or so on hilly asphalt all day, these boots are falling apart. The sole on the bottom is worn smooth in spots, and the traction nubs are cracked, allowing water in. The front of the toe where the sole connects to the leather is also coming undone. The upper half of the boot itself is well broke in and comfortable, the sole quality itself in the boot is just awful. I'm hard on my boots, but I expect at least 6-12 months service out of them. This is just plain insanity that they held up so poorly.
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1 comment
Guest

Purchased a pair of expensive BATES LITES oxfords for military

uniform requirement. Wore twice, and on the third use I was

wearing them for drill practice in dress blues...

The entire heals and soles crumbled on the tarmac.

Bates claims it was because of Hydrolysis..

Which means in layman's terms. "If you don't wear them or store them for any length of time, kiss them goodbye" It cost $85.00 to re-sole, so go buy another pair of Bate's...

We need the business... Thanks sucker

tobyhigdon H
map-marker Englewood, Colorado

Bates Boots

I purchase a pair of these expensive boots, in less than one year the soles of both boots came off. The glue just turned loose. i am a firefighter, and discovered this after a house fire when I went to put the boots back on after taking them off to put my fire gear on for the fire. I was without a spare pair of boots with me and had to return home to get more boots, driving in my socks. I contacted the manufacturer simply asking what type of glue I could use to repair the boots, the answer I got was to send them back (at my expense) and they would look at them. If anyone is considering Bates, reconsider. Just go to WalMart, and buy your boots from them. The price is lower, and the quality higher.
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Loss:
$135
1 comment
Erendida Equ

I purchased a pair of men’s waterproof Waterproof boots from Bates Footwear using a coupon from MyCoupons site. I got an Offer 20% Off with a Code GET25 along with Free Shipping & Returns!

Great offer. Thank you!

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